Frequently asked questions

Yes, on most websites. Aye Matey is added with a single embed code and works with platforms such as WordPress, Webflow, Squarespace, Wix, Shopify and custom-built websites.

If needed, we can check your website's compatibility before setup.

No. Aye Matey is added to your existing website, so you do not need to redesign its content, appearance or structure.

You can use the receptionist as a corner chat bubble, embed it within your content or place it as a large conversation field at the top of a page.

No. Setup is guided, and adding the embed code is a simple copy-and-paste task.

If you are familiar with your website platform, you can usually handle the setup yourself. We can also help you add the code and finish configuring the receptionist.

Aye Matey can begin answering visitors on the same day. Create an account, tell it about your services during the guided setup and add the embed code to your website.

You can continue improving the knowledge base, tone of voice and conversation flows after launch.

Yes. The guided setup takes around 15 minutes. You tell Aye Matey about your services, common questions and meeting types, and it builds the first version of your receptionist from that information.

For Founding customers, we set everything up for you.

Yes. The receptionist adapts automatically to phones, tablets and desktop computers.

Visitors can ask questions and book meetings in the evening or at weekends, even when they are browsing on their phone.

Yes. When a buyer is ready to book, Aye Matey displays your real availability directly in the conversation and saves the selected time to your Google or Microsoft calendar.

The buyer receives a confirmation email and does not need to open a separate booking page or wait until the next day for a reply.

Aye Matey connects to Google Calendar and Microsoft 365 calendars.

Once connected, the receptionist checks your actual calendar availability and does not offer times that are already booked.

No. Aye Matey can show available times and book meetings directly within the conversation.

You can still keep Calendly, Microsoft Bookings or Google Appointment Schedules alongside it if you want to retain your existing booking links.

Calendly and similar booking links only handle the booking itself: they work once a buyer has already decided to book a time. Aye Matey also does the work that comes before that. It answers the buyer's questions, qualifies the need and offers available times directly in the conversation, so the booking happens at the moment interest is highest.

Aye Matey does not need a separate booking tool: available times come straight from your Google or Microsoft calendar. It can replace Calendly entirely, or work alongside your existing booking link if you prefer.

Yes. Different services, needs or meeting types can be routed to different specialists and calendars.

This means the buyer reaches the right person and only sees that specialist's available times.

Aye Matey uses the information in the connected calendar and does not offer times that are already booked.

Times are displayed clearly according to the calendar settings, and the confirmation message includes the booked date and time.

Aye Matey confirms the booking and sends an email. Cancellations and changes follow your company's normal process, such as replying to the confirmation email or contacting your team.

The relevant instructions can be included clearly in the booking confirmation.

An ordinary chatbot answers questions. Aye Matey moves things forward: it qualifies the buyer’s need and books a meeting straight into your calendar in the same conversation, with no separate scheduling link.

It runs on your company’s own information and speaks in its voice, so the buyer meets your brand, not ours. We do not sell technology, we sell booked meetings.

Enter your website address and Aye Matey builds a knowledge base from your site with a single click.

You can supplement it with your own instructions and documents. Its answers are therefore based on your content and the operating guidelines you provide.

Yes. You can add documents such as PDF files to the knowledge base, and Aye Matey can use their content when answering questions.

This allows service descriptions, policies and pricing information to be managed and updated in one place.

Aye Matey recognises the language used in the conversation and replies in the same language. Supported languages are Finnish, English, Swedish and German.

You do not need to build each language version separately. The same receptionist can serve both local and international visitors.

Aye Matey can be instructed to say openly that it cannot find a reliable answer and pass the question to a person.

It can collect the visitor's contact details and question, allowing you to follow up without asking them to start from the beginning.

All AI systems carry some risk of error. That is why Aye Matey's answers are grounded in your knowledge base, instructions and defined boundaries.

If a reliable answer cannot be found, the receptionist can be instructed to say so openly and hand the question over to a person. You can also define which topics Aye Matey may discuss and what it must not promise.

Yes. You define the questions and criteria Aye Matey uses to understand the buyer's situation before scheduling.

It can ask about the service they need, their timeframe and the scope of the project. Your sales team receives a prepared meeting instead of an isolated enquiry.

Yes, to a large extent. Aye Matey answers questions, collects contact details, qualifies the buyer's needs and can book a meeting within the same conversation.

You can still keep a traditional form alongside it for visitors who prefer filling in fields.

Yes. Each conversation stores an AI summary, contact details and the buyer's needs.

You can also open the full conversation. Lead status shows which enquiries are new and which have already been handled.

Yes, in the highest-tier package. The same receptionist can hold conversations on your website, WhatsApp and Instagram direct messages.

The knowledge base, operating instructions and tone of voice remain consistent across every channel.

Leads and bookings created through conversations are visible in the Aye Matey dashboard.

Conversions can also be sent to Google Ads and Meta, allowing your advertising to optimise around real conversations, leads and bookings.

Yes. Aye Matey can offer help, for example, when a visitor has spent time on a service page or appears to be leaving.

The opening message can remain subtle and relevant to the situation. Its purpose is not to interrupt the visitor, but to make starting a conversation easier when help may be useful.

Yes. You can customise the colours, fonts, corners, launcher button and avatar to match your company's visual identity.

There are more than 60 controls available, and no coding is required. A live preview shows your changes before publication.

Yes. You define the receptionist's role, personality and tone of voice, from warm and relaxed to formal and precise.

You can also give different pages their own instructions. For example, the homepage receptionist can speak differently from the receptionist on a recruitment or service page.

Yes, in the higher-tier packages. A buyer can ask a question out loud and receive a spoken answer using the same knowledge base as the text conversation.

Voice conversations can be disabled if they do not suit your company's service or intended use.

Aye Matey reviews up to 300 pages of your website. For most professional service firms, the essential content fits well within this limit.

Once your site has been read, the Knowledge Base tab in your chatbot settings shows how many pages and PDF documents were processed into the knowledge base.

On the same tab you can choose which addresses are read, one per line. If your website is larger than the limit, we will go through together during setup which addresses should be included.

We notify you when 80% of the monthly quota has been used. An active call is never cut off.

Once the quota is full, new calls do not start until the next period or a plan change. Text reception keeps working normally if text quota remains. Overage is never billed automatically.

Aye Matey can be added in three ways: as a traditional corner chat bubble, embedded within the page content, or as a large conversation field, for example in the hero section.

This allows the conversation to appear exactly where visitors are most likely to have questions.

We store your data, such as conversations, leads and settings, in our systems in the EU.

Contact details and conversation content are encrypted in the database. AI responses are generated with a carefully selected technology partner under a data processing agreement (DPA). Processing may take place outside the EU under appropriate transfer safeguards, including the EU Standard Contractual Clauses. More information about processing and subprocessors is available in the Privacy Notice.

Aye Matey is designed to be used in accordance with the GDPR. A Data Processing Agreement is available for business customers, and the Privacy Notice describes the purposes of processing, retention periods and data-subject rights.

Your organisation must also ensure that the receptionist is deployed in accordance with your own privacy practices.

Yes. Visitors are clearly told that they are speaking with an AI assistant.

Aye Matey does not pretend to be a person. Transparency helps build trust and allows visitors to make an informed decision about continuing the conversation.

Yes, for a clearly limited purpose.

Aye Matey can answer general questions about your services, qualify the visitor's needs and book an appointment. It does not replace a professional and is not intended to provide diagnoses, treatment instructions, legal advice or personalised financial advice.

Questions requiring professional assessment are directed to a qualified specialist.

Conversations are visible to users in your organisation who have been granted access.

The service provider's personnel only process data when necessary to provide the service, deliver customer support or maintain security, and where permitted under the relevant agreements. More detailed access and processing principles are described in the agreements and Privacy Notice.

You can define the retention period for personal data in the Aye Matey settings. Once the retention period ends, personal data is automatically anonymised.

Data can also be deleted earlier upon request.

Aye Matey offers three packages for different needs. Current prices, conversation allowances and included features are listed on the pricing page.

Yes. You can try Aye Matey free of charge for 14 days.

During the trial, you can see how the receptionist works on your website, with your content and visitors. Your paid subscription begins only when you decide to continue using the service.

Monthly subscriptions include a 30-day money-back guarantee. You can also cancel your subscription at any time.

The aim is for you to continue using Aye Matey because it creates value, not because a long contract forces you to stay.

Founding customers are among the first companies to adopt Aye Matey and can directly influence how the service develops.

We set up the receptionist for them, and assisted onboarding is included in the Founding package. The current Founding price and detailed terms are available on the pricing page.

No. Aye Matey does not provide diagnoses, treatment instructions, legal advice or personalised financial advice.

It can answer general questions about your services, qualify a buyer's needs and book a meeting. Any professional advice or assessment is always provided by a qualified specialist.

Not at the moment. Aye Matey is a conversational receptionist designed to answer questions, understand needs and book meetings.

If a visitor asks for something outside its purpose, the receptionist can be instructed to guide the conversation politely back to the relevant topic.

Aye Matey uses reliable, GDPR-compliant AI technology to generate responses, under a data processing agreement.

Visitors are told that they are speaking with an AI assistant. The technical model name is not highlighted in every conversation, but the technology provider and data processing are described openly in the privacy notice.

"Aye" is a sailor's yes: a confirmation that the job will get done. Aye Matey is the first mate who keeps watch on your website even when you do not have time to.

Aye Matey is the registered auxiliary trade name of Mainostoimisto Kaksi Oy, a Helsinki-based creative agency, and the service it has developed. Business ID: 2546713-3.

We built Aye Matey after seeing the same situation again and again: companies have strong websites and interested visitors, but the conversation does not always begin when interest is at its highest.

We believe a website should do more than present information. It should help visitors move from a question to the right service, and all the way to a booked meeting.

Aye Matey is still a young service. We are developing it openly together with our first customers and improving it based on real conversations and feedback.

We store your data in the EU. AI responses are generated with a carefully selected technology partner under a data processing agreement. You can find more information under Security and privacy.

AI uses energy, and that is a fair question. The energy used by a single conversation is small, and processing runs in data centres that are more energy efficient than a home computer and are moving towards renewable energy. We do not claim the service is emission-free. At its best, Aye Matey also reduces unnecessary work and travel, when a buyer gets an answer right away and poorly matched meetings do not happen.

Yes. We can help you add the embed code, build the knowledge base and finish configuring the receptionist.

For Founding customers, we set up Aye Matey entirely on your behalf. You will not be left to handle onboarding alone.