Everything your website receptionist needs
Aye Matey is more than a chat box. It answers questions, qualifies needs, shows available times, books meetings and brings the results together in one place. Everything runs on your knowledge and speaks in your brand's voice.
Here's what Aye Matey does for you.
Conversation & booking
Scheduling and calendars
From interest to a booked meeting, without the email back-and-forth.
Connect your Google or Microsoft calendar in a few clicks. When a buyer is ready to book, Aye Matey checks your real availability, shows suitable times directly in the conversation and confirms the meeting on the spot.
The buyer does not need to open a separate booking page, fill in another form or wait until the next day for a reply.
For teams with several specialists, the receptionist can route each buyer to the right person and calendar based on your settings. If you already use Calendly, Microsoft Bookings or Google Appointment Schedules, you can keep your existing booking flow alongside Aye Matey.
- Google Calendar and Microsoft 365
- Real availability without double bookings
- Multiple specialists and calendars
- The right meeting type for each buyer
- Can replace a separate booking page or work alongside it
Why it matters Buyers can book when they are ready, not three emails later.
No double bookings: only genuinely free times are shown, and confirmations go out automatically.
Lead qualification
Your sales team gets more than "someone asked about something."
Every conversation automatically creates an AI summary: who asked, what they need and what should happen next. Contact details and the buyer’s needs stay attached to the lead, so your sales team immediately understands the situation.
You can also open the full conversation whenever you need the details. Lead status shows at a glance which enquiries are new and which have already been handled.
- AI summary for every conversation
- Contact details and buyer needs captured
- Full conversation available afterwards
- Lead status from new to contacted
Why it matters Your sales team can continue the conversation instead of starting every lead investigation from scratch.
Each lead includes the conversation summary, contact details, buyer needs and any confirmed booking.
Knowledge base
Answers come from your content, not guesswork.
Enter your website address and Aye Matey builds a knowledge base from your site with a single click. It uses information about your services, pricing and policies when answering buyers’ questions.
You can add your own instructions and documents at any time. Content from PDF documents can also be included in the knowledge base.
When your information changes, you update it in the same place. If a reliable answer cannot be found, the receptionist follows the handoff process you have defined instead of trying to fill in the gaps.
- Scan your entire website with one click
- Add your own instructions and documents
- Include content from PDF documents
- Controlled behaviour when an answer cannot be found
Why it matters Buyers receive consistent information about your services, while you avoid incorrect promises and unnecessary follow-up.
| Service | From | Delivery |
|---|---|---|
| Website | 6,900 € | 4–6 wks |
| Online store | 12,500 € | 6–10 wks |
| Maintenance | 390 €/mo | – |
One click builds a knowledge base from your website. Add your own instructions and documents whenever needed. Content from PDF documents can also be included.
Sales flows
Guide each buyer to the right service with the right questions.
Build clear flows that connect different needs with the right services, qualification questions, meeting types and specialists.
A new buyer and an existing customer can follow different paths. Buyers interested in different services can also receive questions and next steps tailored to their situation.
Create a new flow or branch in a few clicks without code. You can see the whole structure at once and update it as your business evolves.
- Clear visual flows without code
- Different needs lead to different services and questions
- Add a new branch in a few clicks
- Route buyers to the right meeting type and specialist
Why it matters Buyers reach the information that matters to them faster, instead of getting stuck in a generic conversation.
You build the tree yourself: what is asked, which service to route to and which meeting gets booked.
Human handoff
When a person is needed, Aye Matey knows it.
Your receptionist does not have to solve everything on its own. When a question falls outside its knowledge base or instructions, Aye Matey can guide the matter to a person.
It can collect the visitor’s contact details, leave a clear message and explain what will happen next.
- Recognises when human help is needed
- Captures the message and contact details
- Routes the question to the right person
- Does not replace missing information with assumptions
Why it matters Buyers still receive a clear next step when their question requires a specialist.
The notification goes to Slack or email, and a person takes over with one click, and the bot steps aside immediately.
Tailoring & appearance
Receptionist instructions
You decide how your receptionist behaves, down to the tone of voice.
Define Aye Matey’s role, personality and voice. Your receptionist can be warm and relaxed, calm and considered, or formal and precise.
Ready-made instruction sections help you set the conversation structure, rules for discussing pricing and the situations that should be handed over to a person.
You can also give different pages their own role and tone. The homepage receptionist might welcome visitors, while a recruitment or service page focuses on the questions of that particular audience.
- Role, personality and tone under your control
- Ready-made instruction sections for conversation structure
- Page-specific roles and tones
- Clear limits on what the receptionist can say or promise
Why it matters The receptionist sounds like your company and stays within the boundaries you have set, instead of feeling like a generic bot.
The tone of voice is your company's own, not Aye Matey's. The 14 instruction sections cover the role, conversation flow and pricing rules, and different pages can get their own personas with their own tone.
Appearance
Your receptionist looks like your company, not ours.
Adjust the colours, fonts, corner styles, launcher button and avatar to match your brand. You have more than 60 controls available, without needing to write code.
A live preview shows every change as you make it, so you can see the result before visitors do.
The finished receptionist feels like a natural part of your website.
- Colours, fonts, corners, launcher and avatar
- More than 60 controls
- No code required
- Live preview
- Designed to match your existing brand
Why it matters A familiar, carefully designed experience creates more trust than a chat box that feels separate from the rest of your site.
The bot ends up looking like your brand, not Aye Matey's: colours, fonts, corners, launcher and avatar, over 60 controls without code. The preview shows the result instantly.
Conversation on your website
Visitors can ask questions exactly where their interest begins.
Aye Matey does not have to live only in the bottom corner of the screen. You can add the conversation as a traditional chat bubble, embed it directly within your content or use it as a large conversation field at the top of a page.
This allows visitors to ask for more information while they are reading about a service, price or next step.
- Corner chat bubble
- Conversation embedded in page content
- Large conversation field in the hero section
- No forced or disruptive pop-ups
Why it matters The easier it is to ask, the more visitors will start a conversation.
The same receptionist can be embedded directly within your content, used as a large field in the hero section or displayed as a familiar corner chat. Visitors can ask questions exactly where their interest begins.
Voice conversations
Buyers can speak to your receptionist too.
Typing is not convenient in every situation. Aye Matey can receive a spoken question and answer out loud using the same knowledge base as the text conversation.
The information and behaviour stay the same. Only the format of the conversation changes.
- Buyer speaks, receptionist replies by voice
- The same knowledge base as text conversations
- A natural alternative to typing
Why it matters The service feels more accessible when a buyer does not want to type a long message.
Choose from 30 different voices
Spoken conversation is included in higher tiers: the same intelligence and knowledge base, out loud.
Growth & trust
Analytics
See what your receptionist is actually achieving.
The activity log brings conversations, leads and booked meetings into one view. You can see how many conversations took place, how many produced a lead and how many resulted in a meeting.
You can also see what buyers ask about most often. This information can help you improve your services, website and marketing, not just the receptionist.
Conversions can be sent to Google Ads and Meta, allowing campaigns to optimise around real conversations, leads and bookings.
- Conversations, leads and bookings in one view
- Most common questions and topics
- Conversions sent to Google Ads and Meta
- See what works and what needs improvement
Why it matters Decisions are based on real behaviour rather than assumptions.
Feedback and blind spots
The receptionist tells you what it is missing.
Visitors can rate answers with a thumbs up or down right in the conversation. Questions the receptionist could not answer with confidence are collected into a blind spot list, ordered by frequency.
Together they show exactly what your knowledge base is missing and what works. You fill the gap with a few sentences, and the same list often reveals gaps in your website content too.
- Visitor feedback right in the conversation
- Unanswered questions ordered by frequency
- Fill the gaps with a few sentences
- Reveals gaps in your website content too
Why it matters Your knowledge base improves based on real questions, not guesses.
Ratings and unanswered questions tell you exactly what your knowledge base is missing, and you fill the gap with a few sentences.
Multilingual service
Serve visitors in their own language.
Aye Matey recognises the language of the conversation and replies in the same language. Supported languages are Finnish, English, Swedish and German.
You do not need to build each language version separately. The same receptionist can serve both local and international visitors.
- Replies in the visitor's language
- Finnish, English, Swedish and German
- One receptionist, multiple languages
Why it matters Language does not become a barrier to starting a conversation, and you do not need to maintain a separate receptionist for every market.
Finnish, English, Swedish and German: the same knowledge base and rules in every language.
WhatsApp and Instagram
The same receptionist in the channels your buyers already use.
Not every conversation begins on your website. Aye Matey can use the same knowledge base and tone of voice when responding on WhatsApp and Instagram direct messages.
This is not a single automated reply. The conversation can continue from initial questions to qualification and the next step.
- Website, WhatsApp and Instagram
- The same knowledge and tone across channels
- Two-way conversations
Why it matters You meet buyers in the channel they choose instead of forcing them to move elsewhere.
The same knowledge and tone on WhatsApp and Instagram DMs, as a real two-way conversation instead of an autoreply.
Marketing and growth tools
Get more from the traffic you already have.
Aye Matey can help turn website visitors into conversations and leads beyond the main receptionist experience.
Timed messages and announcement bars bring the right content forward at the right moment. Campaigns and A/B testing help you see what resonates with visitors. QR codes can take people from printed materials or events directly into the right conversation.
Captured leads can also move into marketing automation and branded email flows.
- Timed messages and announcement bars
- Campaigns and A/B testing
- QR codes leading directly to the right conversation
- Marketing automation
- Branded emails
Why it matters You generate more conversations and enquiries from the same amount of traffic.
Timed messages, announcement bars, campaigns, A/B tests and QR codes, with leads flowing into your marketing automation.
Proactive engagement
Offer help before a visitor leaves.
Aye Matey can start a conversation at the right moment, for example when a visitor has spent time on a service page or appears to be leaving.
The prompt can remain subtle and relevant to the situation. Its purpose is not to interrupt, but to make it easier to ask for help when the visitor may need it.
- Offers help at the right moment
- Can respond to exit intent
- Subtle and configurable behaviour
Why it matters Some interested visitors only begin a conversation after they are invited to do so.
The prompt can react to exit intent or time on page. Subtly, and on your rules.
Security and transparency
Use AI openly and within clearly defined limits.
Visitors are told clearly that they are speaking with an AI assistant. We store data such as conversations, leads and settings in our systems in the EU.
AI responses are generated with a carefully selected technology partner’s model under a data processing agreement. A data processing agreement is available for business customers, and the privacy notice explains the relevant subprocessors in more detail.
The receptionist is limited to working from your knowledge base and instructions. Questions involving medical, legal or financial advice are directed to a qualified professional.
- Visitors know they are speaking with AI
- We store your data in the EU
- AI processing under a data processing agreement
- Questions requiring professional advice are handed over
Why it matters You can explain clearly how the receptionist works, how information is processed and where its boundaries are.
Visitors are told about AI openly, we store the data in the EU and a data processing agreement (DPA) is available for business customers.
Video that leads directly into a conversation
Show first. Continue the conversation straight away.
Add a short video to your website and guide the viewer directly into a conversation or booking flow when it ends.
The video captures attention and explains the idea quickly. Aye Matey helps the visitor take the next step while their interest is still fresh.
- Embeddable video
- Call to action into a conversation or booking
- A natural next step from viewing to action
Why it matters The interest created by the video can turn into a conversation instead of ending with a view.
The end-of-video call to action leads straight into a conversation or booking, so interest doesn't end with the view.