Terms of Service

This is a draft to be reviewed by legal counsel before final publication. Items marked in [BRACKETS] will be completed and confirmed before publication.

Last updated: 16 July 2026

1. Description of the service and parties to the agreement

Aye Matey is a cloud service provided by Mainostoimisto Kaksi Oy (business ID [BUSINESS ID], the “Provider”) that gives the customer’s website an AI-powered receptionist: it answers visitors’ questions based on information defined by the customer, collects contact requests and can book meetings into the customer’s calendar (the “Service”).

These terms of service form an agreement between the Provider and the company using the Service (the “Customer”). The Service is intended for business use (B2B).

2. Account creation and right of use

The Customer receives a personal, non-transferable right to use the Service in accordance with the service plan it has chosen. The Customer is responsible for keeping its account credentials secure and for all use that takes place under its account.

3. Service plans and usage limits

The Service is offered as service plans (Jolla, Kuunari, Galeoni), whose contents, prices and usage limits are described on the pricing page. Usage limits apply, among other things, to monthly conversations, connected calendars and talk minutes.

A conversation means a conversation initiated by a visitor; the Customer’s own test conversations do not consume the allowance. The Service never cuts off an ongoing conversation because an allowance has been reached. The Customer is notified when 80% of the allowance has been used, and the Customer can move up to a larger plan. For talk minutes, an ongoing voice conversation is always completed; once the allowance is full, new voice conversations are paused, but text chat works normally.

The Provider reserves the right to apply reasonable fair use limits to prevent misuse.

4. Trial period

A new Customer may try the Service free of charge for 14 days. The trial period does not oblige the Customer to subscribe. [CONFIRM: the technical implementation of the trial: what it includes and how it ends.]

5. Prices and payment

The prices of the Service are stated on the pricing page. Value added tax at the applicable rate is added to the prices.

A monthly subscription is invoiced monthly in advance. An annual subscription is invoiced annually in advance and includes the benefit described on the pricing page. Payments are processed by our payment partner (Stripe).

The onboarding fee is a one-off fee covering the configuration of the Service, building the content and onboarding support. The onboarding fee is non-refundable, as it covers work already performed.

Satisfaction guarantee: if the Customer is not satisfied with the Service, the monthly fee will be refunded on request for the first 30 days. The guarantee does not cover the onboarding fee.

The Provider may change prices by notifying the Customer at least [30/60] days in advance; the change takes effect from the start of the next billing period.

6. Customer responsibilities

The Customer is responsible for ensuring that:

• the information and content it enters into the Service (incl. knowledge base, instructions, prices) are correct and up to date, and that it has the right to use them
• the use of the receptionist on its website complies with the Customer’s own privacy practices and applicable law, including appropriate information to site visitors
• it acts as the controller of the visitor data collected by the receptionist and concludes a data processing agreement (DPA) with the Provider
• it does not instruct the receptionist to provide content that is unlawful, misleading or requires a regulated professional qualification (e.g. individual medical, legal or investment advice)

7. Content limitations of the service

The receptionist is designed to answer general questions, qualify needs and book appointments. It does not provide diagnoses, treatment instructions, legal advice or personal financial advice. Visitors are always told that they are talking to an AI assistant.

An AI-based service may occasionally produce inaccurate answers. The Customer understands the nature of this technology and is responsible for maintaining its own content and the receptionist’s instructions. The Provider offers tools for monitoring and improving the quality of the answers.

8. Availability of the service and changes

The Service is provided “as is”. The Provider aims for high availability but does not guarantee uninterrupted operation and is not responsible for disruptions in third-party services (incl. AI, calendar and messaging partners).

The Provider develops the Service continuously and may change its features. The Customer will be informed in advance of material degradations.

9. Intellectual property rights

The Service and all of its parts (incl. the software, the visual design and the Aye Matey brand) are the property of the Provider or its licensors. Content entered into the Service by the Customer remains the Customer’s property; the Customer grants the Provider the right to process it in order to provide the Service.

10. Processing of personal data

The processing of personal data is described in the privacy policy. Processing carried out on the Customer’s behalf is agreed in a separate data processing agreement (DPA), which is available to business customers.

11. Misuse

Automated harassment of the Service, spamming, circumventing security measures or other misuse is prohibited and may lead to restriction of use or closure of the account.

12. Termination of the agreement

A monthly subscription can be cancelled at any time, in which case the Service continues until the end of the paid billing period. An annual subscription continues until the end of the subscription period. The Provider may terminate the agreement with [30/60] days’ notice, or terminate it with immediate effect in the event of a material breach of contract.

After the agreement ends, the Customer’s data is deleted or anonymised as described in the privacy policy. The Customer may request a copy of its data before deletion.

13. Limitation of liability

The Provider’s liability is limited to direct damages and to a maximum amount corresponding to the fees paid by the Customer for the Service during the [3/6/12] months preceding the damage. The Provider is not liable for indirect damages, such as lost revenue or the loss of leads or bookings.

14. Changes to these terms

The Provider may update these terms. The Customer will be notified of material changes at least [30] days in advance. Continued use after the changes take effect constitutes acceptance.

15. Governing law and dispute resolution

These terms are governed by Finnish law. Disputes will primarily be resolved through negotiation; otherwise they will be settled in [the District Court of Helsinki / arbitration; CHOOSE WITH LEGAL COUNSEL].